It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team ([email protected]) to arrange a pick-up. We will give you a refund for 100% of the purchase price.
However, we do ask that you give yourself time to get used to your new mattress so we recommend testing your Emma for at least 3 - 4 weeks before sending it back.
100 Night Trial terms and conditions:
- The trial period starts on the day you receive the mattress.
- You are entitled to return the mattress after 21 days of the mattress arrival because it takes time for your body to get used to a new mattress.
- Valid proofs of order (e.g. The invoice and order confirmation email) are required for the return or exchange of the mattress.
- If you wish to change the size of your mattress thereafter, we will charge you (if you would like a larger size) or refund you (if you would like a smaller size) the price difference. However, the change of size is only possible if the mattress has not been fully opened.
- To be entitled to return, the returned mattress must be in a reasonably good condition. This means that the mattress should not suffer any damages or stains, otherwise refund may not be granted.
- We only offer the 100 night trial to every delivery address in main island of Taiwan and only once. One delivery address only entitles to one mattress return, which means that in case of multiple mattresses purchase for one address, the address owner can only return one mattress. This also means that if a person has already bought and returned a mattress, the trial will not be offered again on his future purchases.
- If you have receive a promotional gift along with your mattress purchase, the gift shall be returned as well, should you wish otherwise, please write to us at [email protected] and inform us of your decision.
- 100 Night Trial is only applicable to Emma Mattress and is not applicable to accessories.