A note to our customers
Thank you to all our customers for your trust in Emma’s quality and service. We are all facing unprecedented times, and unprecedented decisions are being made by authorities and businesses all over the Taiwan to contain the spread of the Coronavirus, and to minimize its effects.
In light of the current situation, we wanted to let you know about the steps we are taking during these troubling times. Despite the daily developments, we are doing our utmost to continue to offer you the greatest service.
At present, we are happy to confirm that in general neither our production nor our delivery times have been dramatically affected by Covid-19. Our top priority will always be the health and safety of our customers, suppliers and employees. We can assure you that we are also taking every necessary step to elevate our hygiene practices in our production centers, our warehouses and our parcel distribution centers.
We will continue to closely monitor the situation and are ready to make any changes required to protect you, our suppliers and our employees. You will of course be the first to know, if we need to make any adjustments.
Please see our frequently asked questions please below and if you have any further questions please reach out to our customer service team at [email protected]