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The Emma A - Z, all you need to know

Emma Original Mattress

All you need to know about Emma mattress.

About the Emma Mattress

  • How can a mattress be suitable for everyone?

    We have worked extremely hard to find and develop the perfect composition for our Emma mattress and the optimum balance between support and comfort, suitable for every body types and sleep position. While most customers are very satisfied with the Emma mattress, there are of course exceptions. That is why we offer you our stress free 100 day sleep trial so you can decide for yourself.

  • Are there different versions of Emma?

    Emma is a new concept, offering one mattress that is suitable for everyone regardless of sleeping positions. Our innovative design alongside with the perfect combination of material layers enables Emma mattress to perfectly adapt to your body while offering optimal spinal alignment. Another unique property of our mattress is the weight distribution property which helps to distribute body weight throughout the entire mattress, allowing perfect support for body weights between 50 and 130 kg. We believe our mattress can give you the perfect sleep you desire.

  • How is the Emma Original built?

    Emma mattress consists of three layers:

    • A progressive Airgocell® foam (4cm) provides pressure relief and point elasticity for the best sleep possible
    • The visco-elastic HRX foam (4cm), using space technology, ensures body-like sinking
    • Supporting cold foam (17cm), with high density, provides the necessary support and longevity. An existing comfort/shoulder zone is used for optimal relief of the spine

    In combination, the layers provide optimal support and pressure relief. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and. back) regardless of body weight, providing you the perfect balance between comfort and support.

  • What certifications does the Emma mattress have?

    All individual layers of Emma mattress comply with the OEKO-TEX® Standard 100, Class 1 (16.0.93305), which complies with the highest standard, making them suitable for infants.

  • How thick/high is the mattress?

    The Emma mattress is 25 cm high.

  • What sizes are the Emma mattress available in?

    The Emma mattress is available in a variety of sizes:

    • Single (91 X 188 cm)
    • Single Super (106 x 188 cm)
    • Queen (152 X 188 cm)
    • King Small (182 X 188 cm)
    • King Super (182 X 212 cm)

  • How much does the Emma mattress weigh?

    Depending on the size, the weight will vary. Below you can find an overview:

    • Single Small (91 X 183 cm) = 19 kg
    • Single Super (107 x 183 cm) = 20 g
    • Single (91 X 190 cm) =19 kg
    • Twin (122 X 183 cm) = 23 kg
    • Twin Super (122 X 190 cm) = 23 kg
    • Double (137 X 183 cm) = 27 kg
    • Double Super (137 X 190 cm) = 28 kg
    • Queen Small (152 X 183 cm) =29 kg
    • Queen (152 X 190 cm) = 30kg
    • Queen Super (152 X 198 cm) = 31 kg
    • King Small (183 X 190 cm) = 33 kg
    • King (183 X 198 cm) = 34 kg
    • King Super (183 X 203 cm) = 35 kg

  • Is the Emma mattress vegan?

    Yes, the Emma mattress is 100 % vegan and does not contain any animal based materials. Unfortunately the mattress is inedible.

  • What body weight is Emma mattress suitable for?

    Emma mattress is suitable for people weighing between 50 - 130 kg.

  • Is Emma mattress hypoallergenic and dust-mite proof?

    Yes, the Emma mattress cover is treated with revolutionary Purotex® technology, weaving microcapsules of natural probiotics into the fabric structure. These natural probiotics not only clean up allergens in your mattress but also absorb humidity. But if you prefer a more comprehensive cover that is hypoallergenic, dust-mite proof, and water proof, it is advisable to check out the Emma antimites protector. It contains 100% natural probiotics that can effectively clean up allergens and is water proof.

  • Does the foam smell?

    Like all new products, the Emma mattress has a slight "new" smell at the start. Since we exclusively use high-grade materials, this slight smell will wear off after the first few hours. Make sure the mattress is aired out in a well-ventilated room.

  • Is Emma mattress firmness level adjustable?

    Yes, it is. Simply flip the mattress to match your preference. If you prefer the feeling of sinking sightly into the mattress or the feeling of sleeping on clouds, simply ensure that the Airgocell foam layer is the top layer. But if you prefer a much firmer and supportive feeling in bed, simply flip the mattress and ensure that the supportive HRX foam layer is the top layer.

  • I have back or neck pain. Is Emma mattress the right mattress for me?

    We understand that needs vary by individuals so we offer 100 days to test the Emma mattress risk-free. That way you can decide if it is best for your situation.

  • Can I customize my Emma mattress?

    Our mattress are sold in 20 countries on 3 continents. Different countries have different preferences for mattress size. If you have a special size requirement that is not available, send us an e-mail and let us know. We can definitely check it out for you! The mattress model and quality are exactly the same and are enginnerred in Germany. So you don't have to worry!

Using the Emma Mattress

  • Can I use an electric blanket?

    Yes! The Emma mattress is suitable and safe to use with an electric blanket.

  • Do I need to flip and ventilate the mattress?

    Flipping of your mattress is not necessary. The structure of the mattress is designed to provide long lived support. The special breathability and open-cell character of the core materials also provide a self-contained ventilation system, keeping the mattress aerated. However, we would still recommend you to aerate your matttress from time to time. This ensures that you have nothing to worry!

  • What type of bed frame should I use with the Emma mattress?

    The Emma mattress is suitable for all bed frames, making it is a low-maintenance mattress. Emma mattress is designed to fit every lifestyle. It is able to lay on any surface, even on floors, as long as the surface is clean and dry.

    We. however, recommend using a slatted frame with a distance between the slats no larger than 3 cm in order to enjoy the optimal supporting force and pressure relief that Emma mattress provides.

    In the event that you already own IKEA bed frames, we recommend:

    • Purchasing Emma 90x190x25 for IKEA "single" bed frame
    • Purchasing Emma 90x190x25 for IKEA "single" bed frame

  • How can I wash my Emma products?

    You can easily wash your Emma cover. By unzipping the cover, you can easily separate both the top and bottom part of the cover. Treat them like your favorite shirt and wash up in a washing machine up to 60 degrees. You can also wash the strain off by hand.

  • Does the Emma require a special slat frame?

    No! Emma is a low-maintenance mattress. It is able to lay on almost any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry.

    However, if you prefer using slatted frame, we highly recommend you to choose a frame where the individual slats should not be more than 3 cm apart.

  • Do you provide old mattress removal service?

    Yes, we do provide old mattress removal service at the charge of 900 NTD. Please select old mattress removal service and add it to the cart when you check out. The new mattress delivery and the old mattress removal will be conducted on the same day at the same time, please email us and inform us in advance for any specific conditions such as no lift access, staircases and etc.

How do I sign up?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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